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Shipping & Returns

Returns Policy

If you are wanting to return an item, please contact us via email at sable@windsockfactory.com expressing your concern and the nature of the reason. We will get back to you asap.

You may be able to return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We ship to anywhere in the United States. Shipping rates are configured at check out. When you place an order we will email you with the ship date and information.

Orders ship within 7-10 business days, or as notified by The Windsock Factory.